Horrible service

Hi my name is Junita Gardyn I opened a zero account on the 31 July 2020 I went to collect the card on 11.08. 2020 at the upington cbd branch as agreed online and it was closed due to some event ththen I went back today 13.08. 2020 to collect the card the survice was great until the consultant that was suppose to help me had a very bad attitude My address is from cape town but I am in upington at the moment for family business she pressed my queue number 20 to assist me then went to the toilet for about 15 min then came back asked how she could help and was on her personal phone I told her I'm collectcollecting a zero card she then refused to take the proof of account as proof of address and send me to capitec for a statement I went to draw the statement came back and gave her she then started sanitizing with attitude because I'm from cape town she Bearley wanted to touch my ID She then said that my proof of address is 4 lines and FNB system only has 3 lines and therefore she can't help me Why don't I do theses things in cape town her colleague told her to remove cape town on yhe system and just add the post code to accommodate the 3 lines that's on FNB system She refused with attitude and aked me anyway for what is this zero account I am dark skin ed with dreadlocks she even looked at me and ask are you coloured I'm am on my way back to cape town and never want to deal with fnb upington cbd again she was prejudice ****** time waister that has no customer service s****s and only there for a salary My ticket number was 20 On *** 09:42 consultant 4 she has a double barrel name. .. And because upington is small and people know each other it don't give the right to acknowledge as if she's in the location