Horrible Service

<p>I'm very disappointed with FNB. I have a platinum cheque card with a team of premium bank support but I'm not getting assistance in a simple taks of getting my monthly statement . Time and time again I find myself paying R13 a page for something I should be getting for free. The first time this happened, FNB told me they will rectify the problem on their system for me to receive up to date monthly statement like all other Platinum cheque card holders. During that time, I was told I have to get the statement from their branch. I went to one of their branches to get the statement which I had to pay for while they are rectifying their error on their system. This was more than 5 months ago. It was never done becasue FNB want me to pay them for statements I should be getting for free. Again I ask for my updated statement today and was told I have to pay again R13 a page for something that should have been rectified by FNB. I feel this is a scheme for clients to keep on paying FNB charges to FNB for FNB errors. This is a reap off at its best, first time around I understand they made a mistake but now I can see this is not a mistake. I'm being taken for a ride. I've had enough of this bank.</p>