AM
Alana M

1 reviews | Active since Sept 2010

09 Sept 2016, 11:20

Horrible Service

<p>Im so tired of dealing with FNB, im actually in the process of looking for another bank. </p> <p> </p> <p>If you arent having technical issues, you guys act like you own MY cash in MY account that i pay R180 a month for hardly any service, if i send an email query, the turn around for premier banking is 48Hrs!!! </p> <p> </p> <p>Like seriously!! Dont change things on my online banking profile without speaking to me, replace the Reversal of debit orders button, and when i use cellphone banking, i would like to view my debit orders, this functionality has also dissapeared, </p> <p> </p> <p>Dont also phone me with your sad im sorry stories, i dont want to hear it, fix it, reply to my email and leave me alone. </p> <p> </p> <p>Ive been a loyal client for years and ive reached my limit. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2016, 13:09
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)