Horrible service
<p>I made a deposit on one of the atms but the deposit was unsuccessful and i didnt get my money back from the atm ,so i went inside the bank and they made me fill up a form and they promised to call me the next day when they complete the deposit but they never called me,I was the one calling them making a follow up.I know it's only R270 but this money was gonna make a huge difference to someone 's life.So I didn't want to keep the depositee waiting so I made another deposit on Wednesday on the same machine and it was successfu,which means the machine was fixed and they didn't bother to call me or deposit the money for me . FNB im still waiting for your call and my money back</p>
Good day prim-gail,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account number to enable us to assist. Please also advise which ATM you used; location and terminal number .
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: 087 ********** (option one)
Good day prim-gail,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account number to enable us to assist. Please also advise which ATM you used; location and terminal number .
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: 087 ********** (option one)