HORRIBLE SERVICE

FNB INSURANCE IS THE WORST INSURANCE EVER. MY HUSBAND AND I TOOK INSURANCE WITH THEM LAST YEAR OCTOBER THROUGH A WOMAN CALLED SHANNON TORRES. WE TOOK VEHICLE AND HOUSEHOLD CONTENT INSURANCE. WE WERE INSURED FOR A SUM OF R150K. WE WERE ADVISED THAT NO PROOF OF PURCHASE IS REQUIRED. WE HAD A HOUSE BREAKIN ON THE 26TH OF SEPTEMBER 2024 WHILE WE WERE SLEEPING WITH THE KIDS AND MY HUSBAND LUCKILY NO ONE WAS INJURED THE INTRUDERS TOOK WHAT THEY WANTED AND LEFT. WE HAD COPS AT THE CRIME SCHENE TAKE OUR STATEMENTS AND FINGER PRINTS. THE INTRUDERS TOOK OUR 60 INCH TV, SOUND BAR AND GAS CYLINER FOR OUR GAS HEATER. FIRSTLY THE LADY DEALING WITH OUR CLAIM BY THE NAME OF SUBAYA KAYLUSH IS THE ONE WHO HAS BEEN DEALING WITH OUR CLAIM, IF YOU GET A CLAIMS ACCESSOR BY THAT NAME RUN FOR YOUR LIFE SHE IS THE WORST. LACKS COMMUNICATION SKILLS AND NO RESPECT FOR HER CLIENTS. A MANAGER HARILAL SHALDON WHO HAS NO CUSTOMER SERVICE SKILLS DOESN'T KEEP TO HIS PROMISES AND HAS NO RESPECT FOR HIS CLIENTS EITHER. WITH ALL THE TRAUMA WE EXPERIENCED WITH THE BREAKIN, MONEY WE SPENT ON REPAIRS, FNB WANTS TO PAY US FOR ENTRY LEVEL TV AND SOUND BAR WORTH R6500 WHAT A JOKE. FNB EXPECTS US TO HAVE RECEIPTS FOR ALL OUR HOUSEHOLD CONTENTS IMAGINE HOW IS THAT POSSIBLE. MOST OF THE ITEMS WE HAVE HAD FOR YEARS AND DON'T HAVE RECEIPTS FOR THEM. WHEN WE TOOK THE INSURANCE WE WEREN'T TOLD THAT RECEIPTS ARE NEEDED. NOW THAT WE HAVE TO CLAIM WE ARE TOLD ALL THESE STORIES. MY HUSBAND HAS NEVER CLAIMED FOR ANY INSURANCE BEFORE AND THIS IS THE KIND OF TREATMENT WE GET. NOW WE HAVE TO SPEND MONEY FROM OUR OWN POCKETS TO REPLACE THE ITEMS ****** WHEN WE HAVE INSURANCE. FNB INSURANCE IS HORRIBLE INCLUDING THEIR STAFF WHO IS UNPROFFETIONAL AND DON'T KNOW WHAT THEY ARE TALKING ABOUT. IF YOU ARE INSURED WITH THE, RUN FOR YOUR LIFE, CANCEL THAT INSURANCE.