1 reviews | Active since Jul 2016
Horrible service
<p>When I was employed I opened a 32 day Flexi Notice account. I transferred the money OUT of my account and INFORMED FNB that I am CURRENTLY UNEMPLOYED and they should NOT deduct the amount from my cheque account as I am in need of that money !!! The staff at FNB do not listen to customer requirements as today the amount was once AGAIN deducted !!! Been on the phone for 20 minutes waiting on a call centre agent to answer the phone whereby they just do not answer!!! I am disgusted to say the least!!! Definitely changing banks!!!</p>
Good day tachelle-cloete,
My Apologies for the bad experience you've had with our call centre.
This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our call centre management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 982503.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day tachelle-cloete,
My Apologies for the bad experience you've had with our call centre.
This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our call centre management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 982503.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)