Horrible Service

<p>I travelled to Dublin on the 2 July 2016. The hotel took a pre-authorization of 800 euros on my debit card. The next day my company paid the hotel so when I queried this the hotel said I must speak to my bank to release my funds. The hotel sent me a letter of confirmation that they have been settled in full by my company and that my funds should be released. I gave all the nescessary documents with the letter to FNB on the 12 July 2016. Till today 25 July I am waiting for my funds. I don't see any benefit from having private banking as a customer and to be honest I would not recommend FNB to any young up and coming proffessional. The bank keeps telling me that someone will call me and guess what no one did. The bank is useless and I am waiting two weeks putting my life on hold because I am waiting a for my funds. Please share this experience.</p>