HORRIBLE SERVICE

Bought airtime of R275 on FNB app Monday, 23rd. Money went out of my account but no airtime was loaded on my phone.Called to query on Monday,was told to wait 24 hrs to log a query.24 hrs later,still no airtime. Was told that the turn around time is 48hrs. 48hrs later, was told I queried in the wrong dept, should have gone to the app division. All of this after they blamed Vodacom. Then they admitted that it was a technical glitch on their side but they said they will refund me my money today(Thursday 26) . Its 15:32, I still don't have my refund money.Also, when I asked to be transferred to the complaints department, was transferred to a voice activated menu option, that didn't have the complaints dept option.I never got to the complaints department. Astonishing that I am fighting with one of the top 5 banks over R275 and have been a client for 10 years. EPIC FAIL!