HORRIBLE SERVICE

On the 28 March 2023 at 2:02pm my husband and I submitted an application ( together with Debit Forms) to access funds from our FNB Homeloans. On 12 April 2023 I called FNB Homeloans to check progress concerning our application. I was told that the email with the Debit Order form -the very sameone we sent with the application has been sent to us for us to fill and send back. I WAS AMAZED BY THE POOR SERVICE!!!. Today 13 April 2023 when call to do follow up, I was told that our application was only captured on the 3rd April 2023- A WEEK AFTER SUBMITTING OUR APPLICATION. Since we submitted our application no one bothered to update us with the progress. Even on FNB App there is no progress report or an update, infact the message I got was that " NO APPLICATION DONE" AND YET WE ARE ALWAYS BEEN TOLD ABOVE SELF-SERVICE THROUGH FNB APP. Today 13 April 2023 I have been trying to get hold of the Team Leader by the name of Diana Nkabinde sicnce around 10:30 and now is 15:42 without success. IT IS AMAZING FOR SUCH A SIMPLE APPLICATION TO TAKE 3 WEEKS WITH FNB HOW CAN WE HELP YOU!!!