AZ
Amelia Z

1 reviews | Active since Jul 2016

02 Jul 2016, 10:26

Horrible service

<p>I went to FNB Westgate mall to withdraw and pay my accounts which two of my accounts are FNB s.but the ques were so long stood on the Queue for more that 5min,I then approached the branch manager to ask if there's no teller for disadvantaged clients as I can't stand for long and there are no sets but the manager answered with rude voice saying there's no such I just have to queue like everyone else they don't have such a facility in their bank.pity cause i have been receiving phone calls to pay my account but they making it difficult to work with them should have taken my business to banks that cares like standard bank or somewhere </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2016, 10:08
Official

Good day Kanganizulu,

Please accept our sincerest apology for the delay with your request. Your details were escalated to Points of presence who will be in contact with you and provide you with detailed Feedback.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 955763.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)