Horrible service!!!

I wish i could change the 1star to a zero! On Sunday (30th June) i contacted FNB to let them know that I tried withdrawing money at a @Nedbank ATM with my @FNBSA card. The machine kept processing the withdrawal for over 30 mins, then my card was returned back but no funds were dispensed. R3000 was deducted from my account though. I was told to submit a dispute form and explain what happened, which i did. I was told to visit the branch to submit another form which turned out to be the exact form. Now i’m being told stories of they cannot assist and making up stories. You can’t give such horrible service to your private clients, it’s distasteful.