Horrible service

<p><span style="color: #141823; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 16.08px; background-color: #ffffff;">FNB is useless! They sent me an sms a month ago to update my FICA do</span><span class="text_exposed_show" style="display: inline; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 16.08px; background-color: #ffffff;">cuments. I then sent proof of registration at Unisa (that was posted to me), called my private bankers to confirm they received the documents and that they were correct, which they then confirmed. I did this four times, while they still smssed me. I called them AGAIN and they said everything was in order, then this morning suddenly they sent an sms to say my account was frozen?? After spending the whole day on the phone with Fica and my private bankers, they told me that the Unisa document is invalid and I need to send an account statement. I then sent an account summary from Unisa, a proof of biographical details, a proof of registration, a copy of my ID and still they can't help me! Eventually they said they said that FNB will have to do a "site inspection" of my private home because I don't have any other accounts. What is wrong with them? This is my hard-earned money that is now frozen, not to mention all the time and inconvenience this has caused me. If they treat their platinum clients like this, who they offer "24/7 private bankers for all you needs to", I shudder to think how their normal service is. Pathetic!</span></p>