HORRIBLE SERVICE

As early as 21 JANUARY 2016, I lodged a complaint with FNB regarding unauthorised debit orders for amounts totally R2086 by ADT security and another for R4450.98 also by ADT and have not had these amounts reversed as yet. I have already been to the mall of the south branch-Johannesburg, waited for two hours before being attended to and nothing has been done about the unauthorised debits. These debits were IN ADDITION to the usual monthly debits for alarm services. Again the public needs to be aware of what FNB is capable of doing or not doing. They do not have their customers interest in their policies- rather pander to the merchants and suppliers. It is now May 2016 and they have never gotten back to me regarding these unauthorised debits. This is very very poor service indeed.