HORRIBLE SERVICE

On the 11th of February i received OTP messages abou limit increase and notifications i immediately called the call center and reported and tgen discovered it was my credit card that had been tempred with and was not in my possession . I was sent a reference number confirming that it had been blocked . on the 13th of February i get an email listing new transactions that took place after ny card had been blocked. I was then asked to send a report to the ***** department which I did via email to Mpho Mathibela whom i sent the affidavit he said he will guve feedback within 7days . i have been sending him emails to no response asking how far is the investigation. Now the part tgat really annoys me is that i have a R5000 credit limit. I suddenly owe FNB R11 000 how ??? Now Fnb hands me over to their ATTORNEYS without even explaining to me what is happening !!!!! Really Now after their pathetic service from Mpho. Theyre able to call me about what I owe but no explanation about my ****** card which was used evwn after it had been reported and Blocked Someone within FNB knows something.