RM
Rethabile M
1 reviews | Active since Jul 2019
16 Jul 2019, 19:04
HORRIBLE SERVICE
If I could rate a big fat zero I would. For years I have been using Fnb then when my mom passes on I get to discover that their departments (deceased estates and complaints) have better things to do than solve client queries. It's not enough that I'm grieving but now I have to deal with a bank that keeps saying that they'll resolve an issue and get back to me while I'm the one who's always calling asking for feedback which results in we'll call you back. I lodged a complaint on the 18th of June and still no feedback and still waiting for my R3500 refund
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Jul 2019, 09:51Good day Rethabile Mthembu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Jul 2019, 09:51
Official
Good day Rethabile Mthembu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***