NnNn
No name No name
1 reviews | Active since May 2019
07 May 2019, 14:17
Horrible Service
I requested to downgrade my credit card from Premier to Gold as it is messing up my ebucks calculations, on average I would receive between 4000eb - 6000eb in . Now I am getting 17eb and dropping levels. The initial request was submitted on April 15th and still no quote or call to downgrade. I have a gold cheque account and a premier credit card. That is not making sense when it comes to my Ebucks. This is super upsetting as I am now being penalized because there is a no customer service or ownership from the credit card department, Please escalate this as far as possible and get the downgrade done ASAP. I look forward to the email around this.
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 May 2019, 16:16Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply07 May 2019, 16:16
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
NnNn
No name No name's updateReviewer Update
20 May 2019, 11:11FNB at it again with the continuous efforts in ensuring their customers are unhappy. The downgrade of the credit card was resolved. Now we are awaiting some team to update my Ebucks.
This is in relation to complaint ***F.
The credit card was downgraded and I was advised by the FNB rep Natasha Adolph (FNB Credit Card | Retail Banking) that my account will be credits with 9417.35 ebucks. It has been 6 days and still no update. this is becoming a constant issue.
This is in relation to complaint ***F.
The credit card was downgraded and I was advised by the FNB rep Natasha Adolph (FNB Credit Card | Retail Banking) that my account will be credits with 9417.35 ebucks. It has been 6 days and still no update. this is becoming a constant issue.
NnNn
No name No name's update20 May 2019, 11:11
Reviewer Update
FNB at it again with the continuous efforts in ensuring their customers are unhappy. The downgrade of the credit card was resolved. Now we are awaiting some team to update my Ebucks.
This is in relation to complaint ***F.
The credit card was downgraded and I was advised by the FNB rep Natasha Adolph (FNB Credit Card | Retail Banking) that my account will be credits with 9417.35 ebucks. It has been 6 days and still no update. this is becoming a constant issue.
This is in relation to complaint ***F.
The credit card was downgraded and I was advised by the FNB rep Natasha Adolph (FNB Credit Card | Retail Banking) that my account will be credits with 9417.35 ebucks. It has been 6 days and still no update. this is becoming a constant issue.