HORRIBLE SERVICE

I CALLED INTO FNB CLIENT CARE DEPARTMENT TODAY I AM VERY DISAPPOINTED BY THE WAY CONSULTANT WHO ASSISTED ME. I HAD TO REPAT EVERYTHING SHE ASKED ME TO CONFIRM. SHE THEN SAID SORRY I DONT KNOW WHAT IM THINKING TODAY. SHE PUT ME ON HOLD FOR OVER 10 TO 15MIN CAME BACK TO THE PHONE ASKED ME TO REPEAT MY PROBLEM AGAIN. SHE MADE IT SOUND AS IF SHE IS DOING ME A FAVOUR BY ASSISTING ME THE LATER SAID WHAT SHE CAN DO FOR ME SHE WILL AKS THE NEXT DEPARTMENT TO CHECK IF THERE WAS NOTHING WRONG WITH MY CARD. ALL I WANTED TO KNOW WAS ARE THERE ANY TECHNICALL ISSUES SINCE I CANNOT WITHDRAW FOR TWO DAYS NOW .