Horrible service

Good Day<br> <br> I had my iphone 5s insured and got it through fnb, i lost my phone, reported and submitted all details last year, I spoke to Hendrick Botha and assured me they would either replace my deivice or supply cash. THis was in November last year amd i sat on the phone with Hendrick to confirm he got my e-mail which he confirmed he did, december i had to go into FNB and query as not response was sent to me just so Hendrick can drop the phone on me. I then requested for the consultant at FNB florida to call the department back, Then spoke to Nadia Du toit Supervisor. Till today im without a phone and was informed in january they have not recieved payment when the payment was done via debit order.<br> <br> I cancelled my fnb cheque account with all my fnb policies, i never want to use fnb anymore because of bad service, lack of compitent employees who never answer the phone.