Horrible service!
My husband lost his phone last week Sunday, since then we have been trying to get FNB to block the MEI of the phone, each time he has to go into the branch to phone the relevant department and each time they say they will phone me back when it is blocked.
This device is still not blocked! It has been over a week!
Can someone please assist in doing something that takes other service providers half an hour to do!
The MEI number that needs to be blocked is of a Black Samsung # ********** ********** 4.
If you need any additional information you can phone me since my husband does not have a phone.
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FNB (First National Bank)'s replyOfficial
11 Dec 2018, 16:03 Good Day Marieta Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s reply11 Dec 2018, 16:03
Official
Good Day Marieta Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***