JM
Jacobus M
1 reviews | Active since Dec 2018
09 Dec 2018, 09:04
Horrible service
I'm so impressed with FNB after I placed my comment regarding them they quick to say they looking into the matter yet all the give you o's a reference number for your complaint. FNB went from one of the best banks to one of they slowest banks in South Africa. If we have a complaint the matter is sorted in less the 24 hours. Slow response is bad service. I'm sure I'll add a few more comments before they even consider in doing there work.they might as well change there name to FANB Find A New Bank because they not First national bank how can we help you.thank you for the horrible service from fnb hope the world see what horrible bank they turned into
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Dec 2018, 09:20Good day Jacobus Myburgh,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
I have reviewed your previous complaint and noted that your previous complaint was logged on the 7th December 2018 at 18:09pm. Please note turn around times for complaints are 24-48 business hours.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
I have reviewed your previous complaint and noted that your previous complaint was logged on the 7th December 2018 at 18:09pm. Please note turn around times for complaints are 24-48 business hours.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply10 Dec 2018, 09:20
Official
Good day Jacobus Myburgh,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
I have reviewed your previous complaint and noted that your previous complaint was logged on the 7th December 2018 at 18:09pm. Please note turn around times for complaints are 24-48 business hours.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
I have reviewed your previous complaint and noted that your previous complaint was logged on the 7th December 2018 at 18:09pm. Please note turn around times for complaints are 24-48 business hours.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)