Horrible service

I went to FNB Church square for card replacement and to get the temporary card. I queued for more than and hour. Finally my ticket was called and was attended by the FNB consultant only to find out that they dont have temporary cards I must try the FNB Pretorius street. I arrived at the FNB Pretorius street and I told the FNB consultant there by the name of Lesego Setshedi that I am from FNB Church square I queued for more than and hour only to find that they don't have temporary cards at the branch. He told me that its not his problem that I had to queue for long and that the FNB church square don't have temporary cards I will have to queue again. I then asked for the manager I went to the manager by the name of Simphiwe Mahlangu which I told him again exactly what happened. His response was that it's not his problem branches I different and I have to queue again and that I could be lying to him. He said he doesnt care its not his problem and that if I am not happy I can report him. Because I told him that are am not happy about their service. he told me he doesn't represent FNB only FNB Church square. I queued for more than hour and 30 minutes finally my ticket was called and I was attended by a lady there who gave me excellent service. This happened on the 23/12/2018.