Horrible Service
After my budget installments and fees were deducted from my account I transferred the available balance to my straight facility and then reduced my limit with the available balance on my straight facility. Then I transferred R 250 from my cheque account to my credit card account but balance still showed R0. So today I decided to query this, Lesego Podi took my call. I was then treated as an idiot that does not know anything about banking. Lesego advised me that my account was overlined. I explained the story what happened that I reduced my limit with the available balance after all the installments and fees were deducted. Then Lesego decided to close my call. Absolutely disgusting service.
Good day Chandre van Tonder,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Chandre van Tonder,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)