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KH
Kelly H

1 reviews | Active since Feb 2018

23 Feb 2018, 14:34

Horrible service

Try calling for advice. Phone rings non answered. Try again.cut u off. Try again. Talk nonsense. Ask for a manager. She gone to lunch at 14.30.why do I bank with fnb.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2018, 15:35
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

KH
Kelly H's update24 Feb 2018, 15:32
Reviewer Update
So fnb Malvern queensburgh on Fri 23 February told me to fly from Jhb the other person to do a transfer of account. I did that. Today fnb pavillion to which we went...said fnb malvern talking nonsensee. We can now do everything on line. When is fnb gonna reimburse me for cost of bringing other party here. That's what I want. Asap
KH
Kelly H's update24 Feb 2018, 15:32
Reviewer Update
So fnb Malvern queensburgh on Fri 23 February told me to fly from Jhb the other person to do a transfer of account. I did that. Today fnb pavillion to which we went...said fnb malvern talking nonsensee. We can now do everything on line. When is fnb gonna reimburse me for cost of bringing other party here. That's what I want. Asap
KH
Kelly H's update24 Feb 2018, 15:35
Reviewer Update
I have names. I have proof we were at fnb pavillion today too. Fnb says theit calls are recorded so they must go listen . I await my travel expenses refund