Horrible Service

I joined FNB four weeks ago and have had nothing but an uphill battle with them. I have not received correspondence or feedback at all!

Two weeks after opening the account and receiving my card, the account was not activated. I called in numerous times getting a different response as to why from each call centre banker. I finally found out that it was because of outstanding FICA documents. Not once did I receive an email or sms saying anything was outstanding, as they promise to do. I sent my documents through on Thursday 25 January and heard nothing back. The following Wednesday (31/01) I called in to follow up and was very rudely told it takes three business days (my maths shows it had been three business days since 25/01 . I called in again on Friday 02/01 and was told everything was in order. But to my dismay I still could not transact with my card.

Today is 05/02 and after calling three times I was finally told my account was active. A month after opening it.

I never received any emails or sms's updating me or asking for anything outstanding as I was told I would.

This has not been a good start to joining the FNB team!