Horrible service

I am so disappointed with the service from FnB, firstly I need to know whether FnB branches works in isolation or the experience you get from one branch should be the same experience you get from any other FnB branch. I am asking this question because I reported a **** previously on Hellopeter, then FnB (jubilee mall branch) called to try and solve the problem (which also makes me wonder if I did not write to Hellopeter if I was going to get that call for assistance), however I was disappointed how my issue was handled. The Jubilee mall branch said they cannot do anything about the extra R3000 that I was ****med because they are not the one that did not activate my request which is " FnB to decrease my daily limit". If FnB could have reduced my daily limit the amount that I would have been ****med would have been minimised or have not even been ****med the extra R3000. As usual the Jubilee mall branch said is not going to anything about the extra R3000 that I was ****med because I didn't make that request with them. Which made me think, what if i went on a holiday in Capetown, then made a request with a branch in Capetown then something wrong down the line goes wrong and at the moment I am back home in Pretoria so does it mean I have to go all the way to Capetown to get assistance because I made that request at a branch in Capetown? I am getting more and more disappointed as FnB attempt to assist.