HP
Herman P

1 reviews | Active since Nov 2017

02 Nov 2017, 10:17

Horrible service

In the last week, money has been deducted from my account. So I tried to enquire about it. So I phone in, and the service I got Over the phone is so bad. And so rude. That I just put the phone down. Well just want to say.... FNB... how can we help you??? Close my account! And will make sure all my accounts get closed, as well as my families accounts. Will never bank with you ever again!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2017, 14:07
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

HP
Herman P's update02 Nov 2017, 14:54
Reviewer Update
Ok