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KM
Khanyie M

1 reviews | Active since Jan 2014

04 Oct 2017, 08:58

Horrible service

I sent a request on the 15th September and asked to be switched from a premier account to a savings due to their ridiculous charges they took last month, since the 15th all I receive is automated responses that they are working on my request! This month I will not be billed for a premier account because I asked on time to be changed and they just never respond! Unfortunately I can't go to their branch as situation won't allow me, and I believe email is also a form of contact to them! Can you please switch me as I have requested!!!!!

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2017, 09:58
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

KM
Khanyie M's update08 Oct 2017, 09:47
Reviewer Update
Hi, Gog an email that I switched to an easy account and have been bank charged for the use of premier account till the 6th. I don't care I made use of it, I made this request on the 15th, so I'd say 2 working days for turn around time, meaning if you want to charge me for the use of the account, then only charge 2 days! It's not my fault that you took the whole month to attend to my request please!!!!!!! The rest of the days, charge as though I was already using the easy account cause had you acted to my request sooner then I would've been charged like that anyway so please bring the money bac****
KM
Khanyie M's update08 Oct 2017, 09:47
Reviewer Update
Hi, Gog an email that I switched to an easy account and have been bank charged for the use of premier account till the 6th. I don't care I made use of it, I made this request on the 15th, so I'd say 2 working days for turn around time, meaning if you want to charge me for the use of the account, then only charge 2 days! It's not my fault that you took the whole month to attend to my request please!!!!!!! The rest of the days, charge as though I was already using the easy account cause had you acted to my request sooner then I would've been charged like that anyway so please bring the money bac****
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2017, 09:19
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

KM
Khanyie M's update28 Oct 2017, 12:05
Reviewer Update
I am still waiting for resolution on this!!! I don’t understand why we have to complain first before we can get a response! I don’t know if you guys just like it when we write these reviews on helo peter about y’all, I sent an email also to ask why was my revolving loans interest charged twice this month and I haven’t gotten a response! You playing games with us do you know how hard we work for this money mara, do you understand how every cent counts or you just enjoying reaping our hard work benefits!