HORRIBLE SERVICE

HORRIBLE CUSTOMER SERVICE particularly homeloans! They first handed me to FNB quicksell to assist sell my house within 90 days, I never got a single feedback/updates whatsoever. I was the one following up every several weeks cos they even made me sign their sole mandate. 90 days lapse without no FEEDBACK on any attempt to sell or communicating with me as a client on what they did, and the way forward. It's 10 months later, I am now selling independently but they just not cooperating responding or giving the conveyers the documents and information needed to process the sale. The buyers bond was approved more than a month ago but my bank is the one delaying. By then I am still expected to pay for the same house monthly. Very disappointing and with this incompetence, poor communication and horrible customer service. I try follow up with them they always leave me hanging without concluding the conversation or just don't give me answers at all. Makes me sick because I have been reaching out multiple times, in different platforms but NOTHING WORKS! I keep getting the same bad services. I want to know where do I escalate and report this matter.