HORRIBLE SERVICE

Extremely disappointed client.

I accidently purchased an online streaming product on the 10 August 2026. I immediately cancelled the subscription once I realized what occurred. I then lodged a card dispute instantly on the app to have the funds reversed. A R1699 went off on my app from the streaming site and there was no such funds available in my account at the time. The bank allowed the money to go off without even sending an incontact message in the app to authorize the payment. This put my account in a negative. I was told that the card dispute could take days before the issue is seen to. This was so frustrating. I then waited a few days and no update or contact from the bank about my dispute. I then messaged in the bank app.

Only to be sent a form that needs to be completed. I print the form and complete it. This is now the Friday the 14th August. 4 days had passed prior to that with no update on my dispute. If I didnt message I wouldve probably never heard back. I rhen receive an email to say that they will not be refunding the amount due to outstanding "cancelation letter" from the merchant, even though I attached a screenshot of the cancelation message from Google play store, this was still not sufficient enough. I then send another email with the screenshot of the email I received saying the subscription was cancelled. They also argued with me that I cancelled the subscription after the dispute was lodged, which was incorrect, because i cancelled the subscription and then lodged the dispute. Regardless of this, why was funds allowed to go off that weren't there. Eventually I get money in my account again, and I get charged a -R200 No Funds fee. At this point im already so frustrated with the terrible service. I then message again in the app to folloe-up on the dispute. I get told that the agent on the app is unable to assist me with the matter, I need to wait for the card dispute team. I asked how long will that be because its been a while already. Thy tell me im still within the 10 working day timeframe, so I should just wait.

How blady long does a dispute take!

They probably wanna drag it out so that they can say they are unable to reverse the charges.

Blady worse service ever!

Matter still unresolved and it's the 23rd of August already .