Horrible service

My partner is at Namibia due to work reasons and he can't access his banking app due to bad signal where he is. He called FNB so that his banker can transfer money to my fnb account and give me full access to the account while he is away, banker requested my certief ID he sent it as requested. They charged him on top of that but I did not get service. He was told that by the end of the day our accounts we be linked they failed. He kept on contacting his banker they always say we are working on it if not the laptop is giving then problems and it's been 3 months till today nothing is happening.

Last week Wednesday day he called customer service they just allocated a random banker since his banker failed him. The banker said by Friday everything will be sorted even today nothing is done, she also mentioned the laptop story as well and she said she is on top of it

My partner left me with a child, how must a maintain day to day expenses, my car is now in arrears because it is left behind, we left some of our furniture at the storage because we were in the process of moving when he left, the storage is now owing what if they sell our staff to get their money.

If the service he is requesting is not possible why was he not told in the beginning but he was being charged for that service. It looks like your private bankers are not competent, and what's the point of putting someone in the category of private client while you are failing him. The purpose of being a private client is that you can be assisted at any given time by your banker it doeest matter where you are.

First thing when he comes back in SA we are moving his accounts to Absa bank because their private bankers are on 100% when it comes to service they never disappoint this issue it could have been sorted out within 20 minutes.

By the of COB on Monday we hope to get the service he paid for or we escalating this further because your banker overpromised him that they will sort me out now its a mess. If this service it's impossible it's not his fault his banker was supposed to mention that so unfortunately they did not so we demand the service please how it's going to be done we just don't care but please follow instructions as per your client's request.

My contact number is ***, contact me at anytime for further details