Horrible Secure Chat service

I have been trying to get a transaction report for the past two days and I still do not have it. 11/03/2022 I used secure chat and spoke to two consultants (Palesa and Bongiwe), no joy. 12/03/2022 I chatted to Segodi, she does not seem to know what the heck she is doing either and left me hanging on the chat.

My bank statement is only generated on the 20th of each month and I desperately need a transaction report for the day of the 25th of February as I do not have the luxury of time to wait for the 20th of March. Is this too much to ask for FNB?