Horrible PATHETIC service from FNB

I have have complete control of my parents accounts at FNB who are old , sickly and cannot deal with the bank anymore. They have been banking with FNB over 30 years now but in the last few months the SERVICE we have RECEIVED from so many DIFFERENT staff has been absolutely useless, pathetic and unacceptable. Queries have taken over a month to respond to , stuff which took 5 min to resolve took OVER a week to SORT out. .Staff continuously unsure and being put back and forth between depts. KARABO MASILO made me hold on 45 min for a call never got back to me. Amu Ngobeni reverts AFTER A MONTH for a query & uses the pandemic for 7 month's now as an excuse and offered us a paltry 3000 EBUCKS point's!!! Whole lot of subsequent queries and mess up AFTER that which went to the CEOS OFFICE IE BUSI STEMELA responded and her last replies to me were blunt, abrupt and DISMISSIVE & that coming from CEO COMPLAINTS dept!! ABSOLUTELY atrocious!! A FURTHER GESTURE i ASKED for iro all the subsequent queries, inconvenience & grief just DISMISSED. This is such a poor reflection on FNB and the STAFF and says NOTHING for its reputation. I sincerely hope THE CEO OF FNB READS THIS!!!!