Horrible Lack of Service

I had my credit card details ****** and had to block the card (no one from FNB helped btw. In the time it took me to get to a consultant the *****ulent transactions were still ongoing. Spoke to 3 different people who all assured me they would investigate but no one told me anything about blocking the card- had to figure that one on my own).

Anyway the charges were reversed but I needed to work for delivery of a new card. The courier company tried to call me twice. And then nothing. I called them to arrange delivery. They asked that I speak to FNB. I called FNB and they said I would need to speak to the courier company.

Why is it always such a hassle for me to get card delivery with you guys?

Can delivery be arranged?