Horrible Insurance Experience

I switched my Cellphone insurance to FNB a long time ago, never needed to use it, so I never knew what the claims experience was gonna be like.

Last month i submitted my first claim for damaged screens on my cellphone (yes, screens, plural) That was around the 20th of September, I'M STILL WAITING FOR SERVICE.

a few days after my claim was submitted I followed up with the agent only to be told she is on holiday. So i waited for her to come back, followed up, followed up, followed up every few days for weeks, no reply. Two weeks ago she rep****, awaiting quotes.

It is as if she doesn't care how essential a phone is for daily life, luckily i got a phone from my mom to use but damn.

So, I'm here for your help Hello Peter team, please, what are the updates on my claim? at this point I'd prefer to get the money and buy my own phone if possible, because you're getting quotes for almost a month now.