Horrible Horrible

Well i eventually got a phone call with someone on the otherside of the phone and to be honest it was an absolute and utter waste of my time, On my banking APP it says I have pre approved for a loan of R7000 and to GET IT NOW, when I click on it it says my application has been declined for the following reason..... NO REASONS GIVEN. I have previously taken temporary loans with FNB and paid them back within a month. 2 mlonths ago I took R4000 and paid them back within a month, the very next month the facility was withdrawn which left me in dire straits this month. They do not give you the option to take less the next month and less the following month etc etc they just withdraw the facility. That just shows how much they care, nothing it seems. So anyway, the phone call, the guy said to me I would have to go through an application process, which makes no sense to me as with a temporary loan no application process is neccessary as it is pre approve, like what it said to me on my app today now today I have to go through an application process, I can obviously pay these back as I have previously done. A couple of questions: 1. Why does it say GET IT NOW and when clicking in it straight away says declined 2. Why does it not give you the option of going through the application process 3. Why does it say pre approved when it clearly is not 4. Why is the loan GET IT NOW even on my APP if they are not going to even consider giving the loan 5. Why did the guy on the phone want me to go through the application process when I would have clearly been declined because the system would have come back as declined, as per the APP. 6. Why give a temp loan for quite a big amount, well for me anyway, and then take the facility away the next month, putting one in a huge amount of strain. When and if debit orders bounce the month after the facility being taken away for no apparent reason its not the banks fault, and they take no responsibility for it. To me thats very poor banking practice and very poor lending practice and they need to be taken to task for it. FNB please DO NOT phone me again, if you do I will put the phone down and I will be rude, this has all been very frustrating and a complete waste of my time.