Horrible generic communication system

Went to FNB Hillcrest Boulevard, Pretoria this morning, talked to the Business Manager. Didn't take her name. Search on Google for branch contact details. Dialed ***, my ID was requested, then a robot wanted to know what I want - I said the name of the Business Manager, FNB Hillcrest Boulevard. Robot responded: You could have obtained the information you are requiring from the FNB App. THIS IS A LIE! I am holding now for more than 25 minutes, just to get her name and surname. This is a generic system.... Finally someone answered and said he cannot assist and had to put me through to Business Accounts...... Beauty answered, requested my ID again....... What for? This is not an account enquiry! So here we are waiting again because their system is slow...... P.S. Not all of us have smart phones to download multiple Apps!