Horrible FNb online and in branch experience

In must say in my experience at a newcomer to FNB, my first day was a horrific experience with FNB online and branch.

All I wanted to donis open an online FNB profile, en link my Paypal account, BUT what a time consuming and extremely complicated and difficult experience this is!

After much struggling I managed to open an online profile. But THEN after battling to find the paypal section in the menu of a very confusing online menu, when at last I found it I tried to link PayPal, but it required Fica documents before I could do so. At first when I tried to upload these Fica documents I would immediately be automatically logged off time after time and then the screen was hanging saying something like you will be logged off soon. There it would hang until I closed the page and started all over again, same problem repeating itself.

Before this when struggling to open an online profile and then to link PayPal, I finally mader a trip to the local FNB branch, hoping they would quickly assist me. The lady meeting me at the entrance asking if she could help, looked confused and unsure when I told her I just need someone to help me create my online profile and link my Paypal account.

She said the "FOREX" dept must assist me with this. She took me to a phone and called some number, gave the phone to me and disappeared. Spending about half an hour listening to the automated voice, my lunch time ran out and I had to give up, having spent my whole lunch time in the FNB branch and not accomplishing anything at all.

Back at work I tried again and after a few times I managed some success finally being able to submit the Fica documents online AND I managed to get an e-mail to send them to as well. I e-mailed my Prove of bank account which also serves as my Prove of residence, as well as my ID copy as required.

And I finally managed to upload both these on my online profile as well without crashing.

Some time later I tried again to link my Paypal account. No success. It still said some Fica documents outstanding.

I checked and tried to upload it again l, and it said that my ID copy was still needed. I uploaded it again, and again it showed a green tick and said success (like the first time). I also e-mail it AGAIN.

Sime time later I logged in again to check and it now, once more said "ID Copy required".

I uploaded it again. (This time a different copy). Again it showed success and a gren tick. I then emailed both different copies of my ID to the FNB Fica email address.

Yesterday evening I checked online again and YET AGAIN it said ID required!

I once more uploaded the ID copy, again it showed success and a green tick.

Today. This morning, just now, hopeful that this matter would by now be finalised, I checked my online profile to see of I can now link my Paypal account, I found that once again it said some FICA documents required.

Checked the upload FICA section again, and yet again it showed ID Copy required.

I made another copy and uploaded this as a last attempt. And e-mailed ot also, yet again, but it seems that I have again just wasted my own time.

Now I give up. And report this here so that others can now of the horrific experience just to open an FNB online profile, and the difficulties of getting someone to assist, especially at a branch where you would expect the people working there are fully qualified to assist with someone like this.

Really a horrible experience and still I am not able to complete what I intended to achieve.

I thought Standard bank had bad service and online banking... (I am struggling for a long time now for them to activate my cellphone banking), but FNB beats them by far in difficulty to open an online profile.