HORRIBLE - FNB Merchant Services

Last year we app**** for a Card Machine from FNB Merchant Services. They were very friendly at first.<br> <br> We received our terminal, but since day one it wasn't working. Every morning we get a report Communications Failure and HOT CARD Outdated.<br> <br> As normal we started phoning FNB, after telephonic calls didn't work they sent out a technician from Gijima to repair what ever was wrong. The first technician replaced the machine three times while he was here. He said it will work but the next morning still didn't work. Then we phoned and phoned and phoned FNB again and again, every time they just tell is to switch the machine off and on and it will work, but it didn't. They sent another technician again who re-configured the terminal, also promising it will work, but still it didn't work. So we phoned again, FNB said we had to down grade, which we did, and the new downgraded terminal also didn't work. After we downgraded FNB started charging us for two terminals where we have only one.<br> <br> The company next to us is using exactly the same model we initially received (tested on our premises).<br> <br> FNB, WHATS GOING ON ?????<br> <br> <br> We've requested FNB to cancel the service.