Horrible FNB Business Service Delivery!

On 5 February 2025 my business account was debited with an excess item fee of R***. On 6 February 2025 my business account was once again debited with an excess item fee of R***. This all for transactions that were allowed by FNB business banking as well as a single failed debit order whilst the account did not have a positive balance. Talking about kicking someone when they’re down! It is also important to highlight that my business account does not have an overdraft or any other credit facility, leading to the justification that I did not, nor have I in the past provided approval for the account to allow defaults of any amounts whatsoever.

I raised the query with FNB immediately on the 6th of February 2025. I was informed that the query and reversal of said fees would be raised and sent through for consideration. I made another follow up call on 14 February 2025, on which date I was advised that the query has not been resolved yet. I am not sure of the name of the consultant that assisted me on this date. Today, on the 31st of March 2025, after not receiving any feedback on the matter for almost two months, I make another follow up call to FNB, only to find out after a 37-minute call that my request was declined.

In my life I have never experienced such appalling customer service from such a reputable institution. I was shocked to say the least.

This request is to inform FNB that I demand reversal of the absurd charges to my business account, after which I will be closing ALL accounts with FNB. I have already transferred all my clients and required debit orders to another bank and would not recommend FNB to anyone.

I was excited to start walking a business journey with FNB, but now I understand why this large institution has a HelloPeter rating of merely 1.56/5.