RP
Renaldo P

1 reviews | Active since May 2010

01 Oct 2019, 11:21

Horrible Fiduciary Services! Stay away!

According to FNB’s website one can phone in or go to a branch to create/draft a will. What an absolute lie. I have been to a branch where nobody knew what I was talking about (Menlyn Maine) and I eventually ended up with the branch manager who was able to get someone who was knowledgeable. Secondly after completing the application and sending it through to *** was an absolute waste of my time as nobody even bothers to respond. I am an FNB customer, but this service is pathetic. If they take this long to even respond to an email how long will it not take for them to sort out your estate after your death.

Go where your needs are attended to.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2019, 13:10
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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