horrible experience with fnb life

I don't even know how to put my experience with FNB life in writing. its a disgusting wouldn't even wish my best enemy to go through the frustration and exhaustion i went through. I took funeral cover with them, and the premium meant to be off the next month, and it did not went through the 1st month.

To cut the horror story short i made a follow up with them many times and it reflects from their side that i made means to contact them and was noted that the following month the premium will go through and again it never happened. I followed up with them even visited 3 fnb branches trying to sort out the problem and the issue was never resolved up to the time where i received the message that the policy lapsed. That is when i started calling fnb lifeline spoken to many consultants explaining my problem and i will be kept on hold for more than 45 minutes after holding so long the consultant will drop the call, until i spoke to "line manager "or supervisor who tried to assist until he was also defeated and said he will escalate the matter to his manager. At that time, I'm banking with fnb for more than decades and i trusted them over other life insurance companies yet their service disappointed me so much, meanwhile one of my dependents in that policy busy fighting for her life in hospital. And they are shifting the blame to the branches i visited. After taking time off work, driving up and out running out of petrol the issue hasn't been resolved up to date. Only today where the matter is escalated to the managers and im waiting for a call which i lost hope from them due to possible experience I've already went through.