KN
Khulisile N
1 reviews | Active since Oct 2016
05 Mar 2019, 12:24
HORRIBLE EXPERIENCE WITH FNB EWALLET
Good day my name is Khulisile, I had a bad experience with FNB. I couldn't access my money which was transferred to me via ewallet . I kept getting an error saying my my account has been frozen, I went to the Fnb Branch at Jabulani Mall still no assistance. The money is there but I can't access it. I feel so stupid cause I've been trying to withdraw since Saturday. FNB is so unprofessional they even said they can't assist me. Please help
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 13:24 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 13:24
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
KN
Khulisile N's updateReviewer Update
11 Mar 2019, 19:46Still haven't been able to withdraw. I truly wouldn't recommend any to use FNB?
KN
Khulisile N's update11 Mar 2019, 19:46
Reviewer Update
Still haven't been able to withdraw. I truly wouldn't recommend any to use FNB?
KN
Khulisile N's updateReviewer Update
12 Mar 2019, 17:52Thank you so much I managed to get my money you are the best
KN
Khulisile N's update12 Mar 2019, 17:52
Reviewer Update
Thank you so much I managed to get my money you are the best