Horrible experience with FNB bank

Still having a terrible experience with the bank. I have not been able to access funds in my account for over 8 months now, while I am outside of South Africa. I emailed the bank and was informed to contact "my branch" because the "KYC indication on my profile is not compliant". It has been nearly 2 months since I wrote to "my branch " and nothing has been done. How do they except me to survive outside the country without my funds? Terrible.