Horrible experience with FNB

In late March I opened an account at Mall of Africa, a week down the line I received an sms stating that my card is available for collection at the Centurion branch,I went there and was told that the card isn’t there so they gave me a temporary card and was assured that they won’t charge me for it cause it wasn’t my mistake, but to my surprise I was charged for the card then we ordered another one, a week after that I was adviced to come collect the card,I went there and this time my first name was actually written as my surname, asked as to when am I going to be refunded for the temporary card,they said within a few days,okay,Saturday I went to f tech my card and it was okay this time around,was assured that I won’t b charged for it, again today I was charged for the card,now FNB owes me refund for 2 Cards,so when am I actually going to be refunded my money cause it seems like even the Manager at Centurion Mall isn’t sure about his story!!!!