KK
Koos K
1 reviews | Active since Nov 2018
04 Nov 2021, 08:41
Horrible experience with app after updating to latest version
Since the latest update of the FNB App om Android, the application opens the first time, then mid way through any process it loses connection and I have to exit the app, open it again and restart the whole process. This is whether I'm going through my transaction history, messages or even purchasing airtime. This is really frustrating and I hope FNB is working on a fix for this issue.
Helpful (0)
Replies (2)0
Replies (2)KK
Koos K's updateReviewer Update
05 Nov 2021, 06:59Thank you for the quick response (3 hours) FNB. I'm looking forward to receive an update on the app soon. Mere hours after my review I was contacted, diagnostic information requested and provided, and the development team is believed to be on the case. Professional and fast support as I've come to expect from FNB. I was not sure how long different channels would have taken to resolve the issue, apologies that I wrote a review here, though from past experience I knew that this platform would provide the quickest turnaround on my query.
KK
Koos K's update05 Nov 2021, 06:59
Reviewer Update
Thank you for the quick response (3 hours) FNB. I'm looking forward to receive an update on the app soon. Mere hours after my review I was contacted, diagnostic information requested and provided, and the development team is believed to be on the case. Professional and fast support as I've come to expect from FNB. I was not sure how long different channels would have taken to resolve the issue, apologies that I wrote a review here, though from past experience I knew that this platform would provide the quickest turnaround on my query.
KK
Koos K's updateReviewer Update
17 Nov 2021, 10:32Sorry for the delayed response. It's been a bit hectic on my end, though I've updated the app as requested and it works perfectly normal again. Thanks for the quick assistance FNB.
5* rating for the service from FNB as usual.
5* rating for the service from FNB as usual.
KK
Koos K's update17 Nov 2021, 10:32
Reviewer Update
Sorry for the delayed response. It's been a bit hectic on my end, though I've updated the app as requested and it works perfectly normal again. Thanks for the quick assistance FNB.
5* rating for the service from FNB as usual.
5* rating for the service from FNB as usual.