Horrible Experience - Investment Dept. Consultant plus your IVR

Getting through to a consultant is very difficult. You ask for ID numbers on the IVR I don't know how many times, this is of no use because once I got to a consultant they still ask for the same. I had to call 3 times before I could finally speak to someone which was a waste of my time. Because my app is not working, none of your consultants could assist me and were not even bothered to provide alternative ways to provide me general information about my account. I have/had a 32-day notice account which I haven't been depositing funds into for sometime, I wanted to know if it was active and wanted the account number as I want to deposit. I have online banking access and needed assistance with how or where to check. Your consultant in investment dept. was rude and not even bothered to at least provide alternatives. I am paying for all these calls by the way and it seems to be my crime that I opted to speak to a consultant or bank with you for that matter. A horrible experience that I would not wish another customer to go through, have to starting weighing my options.