Horrible experience

I went to Braamfontein branch to get a 3-month bank statement with a bank statement as requested by my son's school

I went to all other bank which their service was much better than the one bank I pay.

My lunch break was at 11, 10 minutes’ walk to the bank.

I explained to the bank consultant (Oscar Shaye) that I need to get a stamped 3-month bank statement.

He then directed me to self-service machine which I had to wait 15 minutes to use it. Finally when I got to the machine I managed the log in and when I got the bank statement option it did not show as normal as the banking app.

I then had to call other consultant to assist me (Jean Rashdi) which she just told me to print there, when I viewed what the system allowed me to print it was only for month

Oscar then come back and clicked on print while he was busy on the system I told him I need 3 months bank statement

He said it has to be printed one month at the time which made sense. He then printed, collected, and give me the paper.

I then returned from the door when I realised the was no bank statement which the main reason to getting the bank statement from the bank

I went back and asked Jean for please stamp the documents for me.

Getting back to work which I was already 20 minutes late I realising the statement given it was only for December and the rest of the papers were duplicates of November and December

I the was statement for the transactions of Jan and Feb

I then had to go back to the bank, which is time that I need to pay back to my work due to FNB ***********.

Getting back the branch, Jean which was the agent I went back to as she was assisting me. Related the issue and she told me I must wait for the person using the machine and the one after her.

I had to make her understand my lunch time is finished within the bank and one I have to wait for their mistake.

I just looked at me as if she does not understand what I mean

I asked to speak to the branch manager surely she will understand my frustration

She told me the was no branch manager and she even refused that I get assisted by other consultant

She then went to 2 other branch consultants which they were openly busy on their personal phones, I just show her tying to say something not realising I was looking straight into her mouth

They all turn around and she came back to me with a silly smile on her face asking if I have been given a ticket already.

I asked to get her name and the Oscar and confirmed with her again that she’s certain the branch does not have a branch manager or other person to assist me and she responded YES

Now I’m left with incomplete statement which I need to submit to the school by Friday

I was not looking for miraculous service or even wow service

Just A minor STAMPED BANK STATEMENT !!!!!!