Horrible experience and service

I'm experiencing an issue with a speed point machine purchase made on Thursday 7 August 2025 through a merchant consultant on the business platform app. The consultant advised transferring funds to my personal account and making a purchase through my personal profile via eBucks, promising delivery the following day. However, it's been four days, and I'm still waiting. I've been transferred between personal banking, business, and merchant support, with no one able to provide a clear resolution. The previous consultant mentioned the transaction through eBucks hasn't cleared and suggested contacting support again after 48 hours. I'm losing money daily and need assistance ASAP. Can someone please help me resolve this issue?

Order number: ***4 For the speed point. I will not wait 48 hours this needs to be resolved asap. WhatsApp number *** alt ***