Horrible experience

FNB doesn't care about its customers, About 3 weeks or a month ago I visited FNB Cresta to open a business account, They told me they can't help me I need to open the account either online or by calling their contact center, After an hour of explanation why I couldn't do it online they dialed the contact center and I was assisted, But I couldn't get anything at that time as I was supposed to wait for the email which I was okay with, The email came through requesting all the documents and I did send all the required documents. I got another email telling me that the account was successfully opened and to activate it and for me to receive the card I need to deposit an R100, which I did and I got no response, I thought maybe because of the changes I needed to put more money so I deposited another R100, Still nothing. I have called and they always put me from one person to another. No effort from FNB to reach me. and this whole time there was no explanation as to why I haven't received my card and access to my account. pathetic. If I go to the branch they cant help. It was only last week that I was told that there is a tax hold on my account after spending an hour on the phone. The lady I spoke to sent me an email with a form I needed to fill and I told her I was gonna return the form immediately and she assured me that after she gets the form the account will be active and I will get my card. She said if I don't believe her I should call 30 minutes after I return the form which I did and they were no answer. Till Today they are high call volumes so they say and Its either the airtime will finish while waiting or the phone will just disconnect from their end. I am so sick of this. I can still choose to use @nedbank Standard Bank - South Africa or even Absa South Africa but I need answers and if they can't help I need Flippin money bank so I can move on with my f*********n life