Horrible Experience

<p>The most horrible experience, called FNB on their ********** 404 number to reverse an unauthorised debit order on my account and after holding on for more that an hour only to be told their systems are down. There were noise at the background while talking to the consultant as if they are running a cretche. My question is since their systems were down couldn't they put a recorded message so that customers don't wait that long. As I am writing this I now have one hour and thirty minutes waiting for someone to come on the line, this is my third call today and still no help.</p>